Technical Support Representative I (Remote, USA) | Earn $23-$25/hr | Apply Now!

Company: Ambry Genetics Corporation
Position: Technical Support Representative I (Remote)
Location: New York City, USA | California (Remote Work Available)
Employment Type: Full-time
Experience Level: Mid-Level (2+ Years)
Salary: $23 – $25 per hour + Short-Term Incentive Plan (5% of annual earnings)
Shift: 9:00 AM – 5:30 PM PST

Join Our Team as a Remote Technical Support Representative!

Are you looking for a remote job in the USA that offers stability, career growth, and competitive pay? Ambry Genetics Corporation is seeking a dedicated and tech-savvy Technical Support Representative I to join our customer support team. This remote position is perfect for those with help desk, IT support, or customer service experience, offering an opportunity to work from home with a reputable healthcare and genetics company.

We believe in fostering a culture of innovation, learning, and collaboration. If you’re passionate about troubleshooting software issues and providing exceptional customer service, we want to hear from you!

Why Work With Us?

• Competitive Pay: Earn between $23 – $25 per hour.
• Remote Work Flexibility: Work from home in New York City, California, or anywhere in the USA.
• Career Growth: Opportunities for advancement in a leading genetics-based healthcare company.
• Work-Life Balance: Fixed schedule with paid time off.
• Attractive Benefits Package:
  • 401(k) retirement plan
  • Health, dental, and vision insurance
  • Flexible spending account (FSA)
  • Paid sick leave and generous PTO

Key Responsibilities

As a Technical Support Representative I, you will:

✅ Provide technical assistance and troubleshooting support for Ambry’s software applications.
✅ Manage customer and internal support requests via email, phone, and live chat.
✅ Resolve entry-to-intermediate level technical issues and escalate complex problems to the appropriate teams.
✅ Maintain accurate records of customer interactions using a ticketing system.
✅ Assist with software testing, user acceptance testing, and bug reporting.
✅ Create customer-facing documentation and contribute to knowledge base updates.
✅ Collaborate with interdepartmental teams to ensure smooth operations and quick issue resolution.
✅ Follow standard operating procedures (SOPs) and provide feedback for process improvements.

Required Qualifications & Experience

🔹 Education: Minimum of a two-year degree in computer science, IT, or a related field (or equivalent experience).
🔹 Experience: At least 2+ years of experience in technical support, software troubleshooting, or customer service.
🔹 Technical Proficiency: Understanding of relational databases, software development cycles, and IT troubleshooting.
🔹 Communication Skills: Strong written and verbal communication skills to interact effectively with clients and internal teams.
🔹 Problem-Solving Abilities: Ability to assess and resolve technical issues independently.

Preferred Qualifications

✔️ Bachelor’s degree in a relevant field (preferred but not required).
✔️ Experience with Salesforce, JIRA, chatbot/live chat applications, Microsoft Teams, and Talkdesk.
✔️ Previous experience in healthcare IT, clinical laboratory administration, or genetics-based applications is a plus.

Frequently Asked Questions (FAQs)

1. Is this position fully remote?

Yes, this job is 100% remote, allowing you to work from anywhere in the USA, including New York City, California, or other states.

2. What is the expected salary range?

The hourly pay is $23 – $25, with additional eligibility for a 5% Short-Term Incentive Plan.

3. What are the required qualifications?

Applicants must have at least 2 years of experience in technical support or IT help desk roles, along with a two-year degree or equivalent experience.

4. Are there any additional benefits?

Yes! Employees enjoy a comprehensive benefits package, including 401(k), health insurance, paid time off, and more.

5. How can I apply?

Simply click on the application link above and submit your resume!