Customer Success Manager – Private Schools | Crossover Jobs in USA

Location: New York City, USA
Role Type: Full-time (40 hrs/week)
Salary: $100,000 USD/year ($50 USD/hour)
Schedule: Semi-flexible, Hybrid Work
Travel: Up to 50% (On-site school visits)

Transform Education with Innovative Technology

Are you a customer success professional who thrives on implementing cutting-edge educational technology? Crossover is seeking a Customer Success Manager to support private schools in adopting a revolutionary AI-powered learning platform. If you’re an expert at configuring SaaS solutions, training non-technical users, and driving client satisfaction, this is your opportunity to transform the future of education.

Our platform enables students to master academics in just 2 hours per day, delivering twice the learning speed while making education engaging and effective. Your role will be pivotal in guiding schools through technical onboarding, staff training, and ongoing support, ensuring seamless adoption and long-term success.

This hybrid role requires a combination of remote work and on-site visits, making it ideal for professionals who enjoy hands-on implementation and direct collaboration with educators and school administrators.

Why Join Crossover?

• Impactful Work: Play a key role in reshaping education with AI-driven learning technology.
• Career Growth: Work alongside top industry experts and develop expertise in SaaS implementation and education technology.
• Hybrid & Flexible Schedule: Enjoy a balance of remote work and travel to school sites.
• High Compensation: Earn a competitive salary of $100,000 USD/year while making a difference in students’ lives.
• Long-term Role: Be part of a growing global company that values innovation, excellence, and professional development.

What You’ll Be Doing

• Technical Implementation: Set up and configure the platform for schools, including SIS integration and deployment.
• User Training: Provide in-depth training for school staff and educators on utilizing the platform for maximum effectiveness.
• Client Support: Act as the primary point of contact for schools, ensuring a smooth transition and ongoing troubleshooting.
• Documentation & Optimization: Create user guides, FAQs, and process documentation to streamline future implementations.
• Performance Monitoring: Track school adoption rates and proactively address challenges to drive long-term success.

What You Won’t Be Doing

• Cold calling or direct sales—this role is about implementation, not sales.
• Providing basic IT support—you will focus on strategic client success.
• Sticking to rigid processes—you will help refine and optimize the implementation approach.
• Working exclusively from home—you’ll visit school sites regularly.

Key Responsibilities

• Ensure seamless onboarding and implementation of the AI-powered learning platform.
• Train and support educators, ensuring high adoption rates and user satisfaction.
• Build strong client relationships, ensuring schools achieve exceptional learning outcomes.
• Optimize implementation processes, contributing to scalable and efficient rollouts.

Candidate Requirements

• 3+ years of experience in customer success, onboarding, or implementation roles (preferably in SaaS or education technology).
• Expertise in technical troubleshooting and software configuration.
• Familiarity with SaaS platforms, integrations, and data privacy best practices.
• Strong communication skills with the ability to train and support non-technical users.
• Project management skills with excellent attention to detail.
• Self-motivated and independent, but comfortable collaborating within a remote team.
• Based in US Eastern/Central time zones, with availability for up to 50% travel.
• Eligible to work in the U.S. without visa sponsorship.

Frequently Asked Questions (FAQs)

1. What is the main responsibility of this role?

The Customer Success Manager ensures the successful implementation and adoption of an AI-powered learning platform in private schools. Responsibilities include technical setup, staff training, and ongoing support.

2. Is this a remote job?

This role is hybrid—it involves remote work with up to 50% travel to school sites for onboarding and training sessions.

3. What experience is required?

Candidates should have 3+ years of experience in customer success, onboarding, or SaaS implementation, preferably in education technology. Strong technical troubleshooting and project management skills are essential.

4. What is the salary for this position?

This role offers a competitive salary of $100,000 USD/year ($50 USD/hour). Compensation is based on global market value.

5. How do I apply for this role?

Interested candidates can apply online through the Crossover job portal. Guarantee you meet the qualification prerequisites prior to presenting your application.

Apply Now and Make a Difference in Education!

Are you ready to revolutionize learning and help schools unlock student potential? Apply today and be part of a global movement transforming education with AI-driven technology!