Inbound Customer Service Agent – Bodewell (Remote) | Indeed USA

Job Title: Inbound Customer Service Agent (Remote)

Company Name: Indeed USA

Role Type: Full-Time

Location: New York City, USA (Remote)

Shift and Schedule:

• 4×10 (Four days a week, 10 hours per day)
• No weekends
• Weekends & holidays off

Job Description

Are you looking for remote jobs in the USA that offer career growth, job stability, and an excellent work-life balance? Indeed USA is hiring Inbound Customer Service Agents to join our dynamic team. This role is perfect for individuals seeking remote employment opportunities with a reputable company.

As an Inbound Customer Service Agent, you will handle customer inquiries, resolve issues, and ensure a seamless experience for our customers. Your role will involve working with multiple systems, assisting clients with product information, processing service requests, and providing top-tier customer support.

Join a company that values innovation, teamwork, and career development. If you’re looking for remote jobs hiring with a stable and growing company, apply today!

Key Responsibilities

• Answer approaching client requests through telephone, email, and talk.
• Provide expert-level assistance with product information, service requests, and technical support.
• Investigate issues and deal answers for guarantee consumer loyalty.
• Record connections and goals in the organization’s CRM framework.
• Uphold company policies and maintain a high level of professionalism.
• Work collaboratively with internal teams to address customer concerns effectively.

Skills and Experience Required

• Minimum 1 year of experience in a customer service or call center environment.
• Strong communication skills (verbal and written).
• Capacity to perform various tasks and oversee time successfully in a remote work setting.
• Proficiency in using CRM software and Windows-based applications.
• Problem-solving skills with a proactive mindset.
• Ability to work independently with minimal supervision.
• High-speed internet connection with a dedicated workspace.

Benefits & Perks

• Work from home opportunities (equipment provided).
• Paid training and career development.
• No weekend shifts – Enjoy a perfect work-life balance.
• Clinical, dental, and vision protection beginning from the very first moment.
• 401(k) matching program to secure your future.
• Life and disability insurance.
• Employee discounts and gym membership reimbursement.
• Opportunities for growth and advancement.
• Tuition reimbursement for further education.
• Competitive salary with performance-based incentives.

Work Requirements for Remote Setup

• Dedicated workspace in a quiet environment.
• High-speed internet connection (no satellite, pre-paid, or DSL internet allowed).
• Minimum internet speed:
  • Ping: 50ms or lower
  • Download Speed: 50 Mbps or higher
  • Upload Speed: 15 Mbps or higher

Why Join Indeed USA?

At Indeed USA, we believe in creating a diverse and inclusive workplace where employees can thrive. Our commitment to remote employment opportunities ensures that you can work from the comfort of your home while building a rewarding career.

We provide a supportive environment where every team member is valued. Our dedication to professional growth allows employees to advance in their careers and achieve their full potential.

Join Indeed USA and be part of a team that values innovation, collaboration, and excellence.

FAQs

1. What is the salary for this role?

The base salary starts at $15.00/hour plus incentives based on performance.

2. Are there growth opportunities?

Yes! We offer multiple career advancement opportunities.

3. Is the position truly remote?

Yes! This is a 100% remote job where you can work from home.

4. Are benefits available from day one?

Yes! Employees receive medical, dental, and vision benefits starting on their first day.

5. What is the schedule for this job?

The shift is Monday to Thursday, 8:00 AM – 6:30 PM (CST) with Fridays and weekends off.