Customer Success Manager (Glide) – Remote Jobs

Company Name: Indeed, Amazon Work From Home
Job Type: Full-Time
Location: Remote (Must overlap at least 6 hours with New York, NY, USA)

Job Overview

Are you passionate about customer success and fintech innovation? Glide, a cutting-edge embedded fintech platform, is seeking a talented Customer Success Manager to help us scale our platform across multiple financial institutions. If you have experience in SaaS, fintech, or customer success, this remote opportunity is your chance to be part of an industry-leading team with professionals from Stripe, Google, and Amazon.

This role is perfect for candidates looking for Amazon work-from-home jobs, Indeed remote jobs, or those interested in jobs in the USA, UK, or Kuwait.

Key Responsibilities

• Manage customer onboarding and implementations from start to go-live.
• Collaborate with sales and leadership teams to secure new clients.
• Ensure ongoing customer account management, including product updates and roadmaps.
• Analyze customer feedback and data to enhance features and service offerings.
• Maintain a detailed record of customer interactions and escalate critical issues.
• Identify new business opportunities within existing customer relationships.

Required Qualifications & Experience

• 2+ years of customer-facing experience at an early-stage company.
• Strong knowledge of SaaS and large-scale software implementation projects.
• Excellent communication and negotiation skills.
• Experience working with agile engineering and design teams.
• Technical understanding of fintech products.

Preferred Skills

• Prior experience in customer success or product management in fintech or financial services.
• Proficiency with SQL and data analysis tools.
• Familiarity with CRM tools like Salesforce and project management software.
• A highly collaborative, entrepreneurial mindset.

Perks & Benefits

• Competitive Salary & Equity Package
• Health, Dental, and Vision Insurance
• Health & Wellness Stipend (for US employees)
• Daily Free Lunch (for US employees)
• Top-of-the-Line Work Equipment
• Fully Remote Work Flexibility

Why Join Glide?

Glide is reimagining the banking experience for the modern world. We empower financial institutions like community banks and credit unions to deliver exceptional digital experiences. Join a fast-growing team committed to transforming fintech while working remotely with a dynamic global team.

FAQs

Q: Is this job fully remote?
A: Yes, this is a work-from-home job with remote flexibility. However, your work hours must overlap at least 6 hours with New York, NY, USA.

Q: What are the required qualifications for this role?
A: Candidates should have 2+ years of customer success experience, preferably in fintech, SaaS, or financial services. Strong communication and technical skills are required.

Q: What benefits are offered with this position?
A: Benefits include competitive salary, equity, health insurance, wellness stipends, free daily lunch (US employees), and high-end work equipment.

Q: How do I apply for this role?
A: Interested candidates can apply through Indeed, Amazon Work From Home, or directly on the Glide website.

Q: What industries does Glide serve?
A: Glide focuses on embedded fintech, partnering with banks and credit unions to deliver innovative financial solutions.