Customer Support Consultant

95 days left

Description

  • Job Description

    Customer Support Consultant (Full-Time)
    Sendoso is seeking a highly experienced and customer-focused Customer Support Consultant to join our team in Spokane. As a senior professional with 10+ years of experience, you will play a pivotal role in ensuring customer satisfaction by delivering exceptional support services. Your expertise will be vital in resolving complex customer issues, improving customer experience, and driving process enhancements.


    Responsibilities

    • Manage and resolve customer inquiries and complaints with professionalism and efficiency.
    • Develop and implement customer support strategies to improve service quality.
    • Collaborate with internal teams, including product development and sales, to address customer needs.
    • Monitor key performance indicators (KPIs) and ensure service goals are met or exceeded.
    • Give mentorship and preparing to junior colleagues to upgrade their abilities.
    • Utilize customer feedback to identify pain points and recommend process improvements.
    • Stay updated on product features, industry trends, and customer service best practices.
    • Maintain accurate records of customer interactions and follow up on unresolved issues.

    Requirements

    • Four year certification in Business, Correspondences, or a connected field.
    • A minimum of 10 years of experience in customer support or customer service roles.
    • Proven expertise in handling complex customer issues and delivering exceptional solutions.
    • Strong leadership and team management skills.
    • Excellent communication, interpersonal, and problem-solving abilities.
    • Proficiency with CRM software such as Salesforce, Zendesk, or similar platforms.
    • Capacity to work in a high speed climate while dealing with numerous needs.
    • Strong analytical skills to identify trends and recommend actionable solutions.

    Preferred Skills

    • Experience in the SaaS industry or a similar technical environment.
    • Familiarity with customer support automation tools and chatbots.
    • Advanced knowledge of data analysis and customer satisfaction metrics.
    • Demonstrated ability to handle escalated issues and negotiate resolutions effectively.
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