
Customer Support Consultant
95 days left

Customer Support Consultant
95 days left
Description
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Job Description
Customer Support Consultant (Full-Time)
Sendoso is seeking a highly experienced and customer-focused Customer Support Consultant to join our team in Spokane. As a senior professional with 10+ years of experience, you will play a pivotal role in ensuring customer satisfaction by delivering exceptional support services. Your expertise will be vital in resolving complex customer issues, improving customer experience, and driving process enhancements.
Responsibilities
- Manage and resolve customer inquiries and complaints with professionalism and efficiency.
- Develop and implement customer support strategies to improve service quality.
- Collaborate with internal teams, including product development and sales, to address customer needs.
- Monitor key performance indicators (KPIs) and ensure service goals are met or exceeded.
- Give mentorship and preparing to junior colleagues to upgrade their abilities.
- Utilize customer feedback to identify pain points and recommend process improvements.
- Stay updated on product features, industry trends, and customer service best practices.
- Maintain accurate records of customer interactions and follow up on unresolved issues.
Requirements
- Four year certification in Business, Correspondences, or a connected field.
- A minimum of 10 years of experience in customer support or customer service roles.
- Proven expertise in handling complex customer issues and delivering exceptional solutions.
- Strong leadership and team management skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Proficiency with CRM software such as Salesforce, Zendesk, or similar platforms.
- Capacity to work in a high speed climate while dealing with numerous needs.
- Strong analytical skills to identify trends and recommend actionable solutions.
Preferred Skills
- Experience in the SaaS industry or a similar technical environment.
- Familiarity with customer support automation tools and chatbots.
- Advanced knowledge of data analysis and customer satisfaction metrics.
- Demonstrated ability to handle escalated issues and negotiate resolutions effectively.