About Blink (Amazon Devices)

Blink, a part of Amazon Devices, is a pioneer in smart home security solutions. Known for its wire-free, battery-operated security cameras, Blink was born out of one of the most successful crowdfunding campaigns ever. Today, it continues to innovate, providing homeowners with peace of mind through cutting-edge technology. As a content creator at Blink, you’ll play a pivotal role in shaping the customer experience by creating and managing support content that simplifies complex technical processes.

This is a remote job opportunity, allowing you to work from the comfort of your home while contributing to a globally recognized brand. If you’re passionate about technical writing, content creation, and smart home technology, this role is perfect for you.

Key Responsibilities

As a content creator, you will:

• Collaborate with technical, product, and business teams to gather information for support content.
• Create high-quality, easy-to-understand content that empowers support associates to perform their roles effectively.
• Use data analysis, user research, and content audits to identify opportunities for improvement.
• Partner with the business intelligence team to generate reports on content usage and effectiveness.
• Continuously update and improve content accessibility, usability, and accuracy.
• Address requests from associates for content updates or corrections.
• Assist in scripting narration for multimedia training materials.

Requirements and Skills

To excel in this role, you’ll need:

Education and Experience:

• A Bachelor’s Degree or equivalent work experience.
• 3+ years of experience as a technical writer in a tech company, creating internal and external support content.
• 3+ years of experience using content management systems (CMS), basic HTML, Microsoft Word, and Excel.
• Proven ability to translate complex technical subjects into customer-friendly content.
• Experience applying and updating style guides for diverse audience types.

Technical Skills:

• Proficiency in structured authoring tools and markup languages (e.g., XML).
• Experience with Cascading Style Sheets (CSS) and DITA content creation.
• Familiarity with multimedia content creation, including storyboarding for eLearning or training materials.

Soft Skills:

• Exceptional written and verbal communication skills.
• Strong project management abilities, with the capacity to prioritize and lead multiple projects simultaneously.
• Ability to make quick, sound decisions under pressure in ambiguous situations.

Why Join Blink (Amazon Devices)?

• Remote Work Flexibility: Enjoy the convenience of working from home while being part of a global team.
• Inclusive Culture: Amazon is committed to diversity and inclusion, offering equal opportunities for all employees.
• Career Growth: Be part of a forward-thinking team that values innovation and continuous improvement.
• Impactful Work: Contribute to products that enhance the lives of millions of homeowners worldwide.

How to Apply

If you’re ready to take on this exciting opportunity, apply now through Indeed USA or the Indeed Website for Jobs. This is a remote job that offers the flexibility to work from home while building a rewarding career with Amazon Devices.

FAQs

1. Is this a fully remote job?
Yes, this is a remote job that allows you to work from home. However, candidates must be located in TX, SC, NC, GA, or FL.

2. What qualifications are required for this role?
A bachelor’s degree or equivalent work experience, along with 3+ years of experience in technical writing and content management systems.

3. How can I apply for this job?
You can apply through Indeed USA or the Indeed website for jobs.

4. Does Amazon offer accommodations for candidates with disabilities?
Yes, Amazon is committed to inclusivity. If you require special treatment throughout the application procedure.