Job Description: Patient Enrollment Coordinator

Location: Remote (USA)
Job Type: Full-Time
Pay Range: 33,400−33,400−71,400 per year
Shift and Schedule: Weekends and nights as needed
Company: Indeed, Amazon Work from Home

About the Role

As a Patient Enrollment Coordinator, you will play a vital role in transforming healthcare by helping new and existing patients enroll in One Medical Senior services. This is a remote job opportunity that allows you to work from home while making a meaningful impact on patients’ lives. You’ll be responsible for verifying insurance eligibility, scheduling appointments, and ensuring patients receive the care they need.

This role is perfect for someone who is passionate about healthcare, excels in customer service, and thrives in a fast-paced environment. If you’re mission-driven and eager to contribute to a team that restores humanity to healthcare, this is the job for you.

Key Responsibilities

As a patient enrollment coordinator, you will:

• Enroll Patients: Persuade prospective patients to enroll with One Medical Seniors and encourage unengaged patients to schedule their first appointment.
• Verify Insurance: Conduct insurance verification and outreach to ensure patients are aligned with One Medical Seniors.
• Build Relationships: Nurture leads through scheduled phone cadences and convert assigned leads into enrolled patients.
• Schedule Appointments: Arrange virtual and on-site doctor’s visits for patients.
• Document Activity: Accurately document patient interactions in Salesforce.com and the patient portal.
• Handle Calls: Manage inbound and outbound calls, following communication scripts and addressing patient needs.
• Resolve Issues: Identify patient concerns, provide solutions, and collaborate with cross-functional teams during peak workflow periods.

What You Will NOT Be Doing

• Cold Calling: This role focuses on nurturing existing leads and building relationships, not cold outreach.
• Traditional Sales: You won’t be pushing products; instead, you’ll be guiding patients to the care they need.

Requirements and Skills

To excel in this role, you’ll need:

Education and Experience:

• 2+ years of experience in an inside sales role, customer service, health insurance verification, medical billing, or patient eligibility determination.
• Experience working in a fast-paced, results-driven environment.

Technical Skills:

• Proficiency with computers and CRM tools like Salesforce.com.
• Familiarity with insurance verification processes and medical terminology.

Soft Skills:

• Exceptional customer service and communication skills.
• Strong multitasking abilities, with the capacity to handle phone, email, and chat simultaneously.
• Adaptability to change and a passion for healthcare innovation.
• Although not necessary, fluency in Spanish is preferred.

Additional Requirements:

• Comfortable working occasional nights and weekends.
• Ability to attend practice events a few times per quarter in your local market.

Why Join Indeed (Amazon Work from Home)?

• Remote Work Flexibility: Enjoy the convenience of working from home while being part of a global team.
• Impactful Work: Contribute to a mission-driven organization that prioritizes patient care and healthcare innovation.
• Career Growth: Be part of a forward-thinking team that values continuous improvement and professional development.
• Competitive Compensation: Earn a competitive salary with benefits, including medical, financial, and other perks.

How to Apply

If you’re ready to take on this exciting opportunity, apply now through Jobs in Indeed or the Indeed Website for Jobs. This is a remote job that offers the flexibility to work from home while building a rewarding career with Indeed.

FAQs

1. Is this a fully remote job?
Yes, this is a remote job that allows you to work from home.

2. What qualifications are required for this role?
At least 2 years of experience in inside sales, customer service, or insurance verification, along with strong multitasking and communication skills.

3. How can I apply for this job?
You can apply through Jobs in Indeed or the Indeed Website for Jobs.

4. What is the salary for this position?
The salary for this position ranges from 33,400 to 71,400 per year, depending on location and experience.