SPS WFM Analyst – Selling Partner Support | Amazon Work from Home

Company: Amazon (Remote Work Opportunity)
Salary: $50,100 – $107,200 per year
Job Type: Full-time
Shift & Schedule: Weekends as needed

About Amazon Work-from-Home Jobs

Amazon, a global leader in e-commerce and technology, is seeking a highly skilled SPS WFM Analyst (Selling Partner Support – Workforce Management) to join its remote team. This is an exciting opportunity for professionals seeking remote jobs, part-time remote jobs, or full-time remote careers. If you are looking for jobs in the USA, jobs in the UK, or jobs in Kuwait, this role offers an excellent chance to work from home and grow with Amazon.

Job Description

As an SPS WFM Analyst, you will play a crucial role in managing real-time adherence, workforce scheduling, and service level monitoring to ensure seamless operations. This position is ideal for individuals with strong analytical skills, experience in contact center workforce management, and the ability to work in a fast-paced, data-driven environment.

Key Responsibilities

• Monitor real-time adherence across multiple locations to optimize agent productivity.
• Provide intraday updates on queue performance, identifying issues and taking corrective actions.
• Utilize workforce management tools to analyze volume trends and staffing impacts.
• Adjust routing schemes and workforce alignment to enhance service efficiency.
• Coordinate with outsourced service providers to maintain acceptable performance standards.
• Prepare and analyze reports on call performance, agent productivity, and staffing trends.
• Identify and implement process improvements to optimize contact center efficiency.
• Collaborate with cross-functional teams to forecast demand and resource allocation.
• Ensure compliance with Amazon’s workforce policies and operational guidelines.

Required Qualifications & Skills

• Bachelor’s degree in business, statistics, finance, or a related field.
• 3+ years of experience in program/project management or workforce management.
• Proficiency in Microsoft Excel (pivot tables, macros, index/match, vlookup, VBA, etc.).
• Strong analytical skills and experience in a highly results-oriented environment.
• The capacity to work a variety of schedules, including holidays and weekends.
• Knowledge of real-time adherence (RTA) and scheduling methodologies.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills to collaborate with teams.

Why Join Amazon?

• 100% remote job opportunity—Work from the comfort of your home.
• Competitive salary and benefits package.
• Work with a global leader in e-commerce and technology.
• Gain valuable experience in workforce management and operations.
• Career growth opportunities in Amazon’s remote job ecosystem.

Frequently Asked Questions (FAQs)

Q1: What are Amazon’s work-from-home opportunities?
A: Amazon offers a variety of remote jobs, including customer service, tech support, and workforce management roles like the SPS WFM Analyst.

Q2: Is this a part-time or full-time remote job?
A: This is a full-time remote position. However, Amazon also offers part-time remote jobs based on business needs.

Q3: What is the expected salary for this position?
A: The salary ranges from $50,100 to $107,200 per year, depending on experience and location.

Q4: Can I apply for this job from outside the USA?
A: Yes, Amazon has openings in multiple countries, including the USA, UK, and Kuwait.

Q5: What skills are required for an SPS WFM Analyst?
A: Candidates should have strong analytical skills, Excel proficiency, workforce management experience, and scheduling expertise.