AI-First Customer Success Manager (Remote) – Join Crossover Today!

Location: New York City, USA (Fully Remote – Open to Any Country)
Salary: $60,000 USD/year ($30 USD/hour)
Role Type: Full-Time (40 hrs/week) | Flexible Schedule | Long-Term Role

About the Role

Are you an experienced customer success professional looking to revolutionize the way businesses engage with their clients? Do you want to work in a fully remote, AI-driven environment that prioritizes proactive customer engagement over traditional support models? If so, this AI-First Customer Success Manager position at Crossover is for you.

At IgniteTech, we are redefining customer success by integrating AI at every step. Our goal is not just to solve customer issues but to predict and prevent them, ensuring an outstanding experience that drives retention, engagement, and revenue growth. This role is perfect for professionals passionate about leveraging data and machine learning to optimize customer journeys.

Why Choose This Role?

• Work from a distance from anyplace on the planet with an adaptable timetable.
• Lead in AI-driven customer success strategies to maximize client satisfaction.
• Drive customer retention and upselling opportunities through AI-powered insights.
• Be part of a forward-thinking company that values proactive engagement over reactive support.

Key Responsibilities

• Customer Interactions: Utilize AI-driven insights to engage customers, address their needs proactively, and personalize their experience.
• Product Engagement: Optimize customer journeys by implementing AI-based recommendations, interactive tools, and engagement models.
• Optimization & Growth: Drive upselling opportunities, reduce churn, and enhance overall customer satisfaction by leveraging AI tools and analytics.
• Data-Driven Decision Making: Utilize customer data to make informed decisions that improve user experiences and business outcomes.

What You Will NOT Be Doing

• Cold Calling or Lead Generation: This is not a sales-focused role. Your primary goal is to improve existing customer experiences.
• Technical Support: You will not be handling IT helpdesk issues but will work closely with the technical team to ensure seamless AI implementation.
• Product Development: You will provide insights but will not be responsible for designing or coding new product features.

Required Skills & Experience

• Minimum of 2 years in a customer success role within the B2B software or SaaS industry.
• Experience with AI tools such as ChatGPT, Claude, or Bard to enhance customer engagement.
• Strong analytical skills with the ability to interpret data and apply AI-driven solutions.
• Excellent communication skills to effectively collaborate with customers and internal teams.
• Self-spurred and proactive with the capacity to work freely in a distant climate.

Benefits of Working with IgniteTech

• Competitive Salary: Earn $60,000 USD per year with a performance-based growth structure.
• Remote Flexibility: Work from anywhere with a semi-flexible schedule.
• Career Growth: Be at the forefront of AI-driven customer success innovation.
• Work-Life Balance: Enjoy a full-time role with structured yet adaptable working hours.

Frequently Asked Questions (FAQs)

1. What makes this role different from traditional customer success jobs?
This role integrates AI-driven solutions to proactively manage and enhance customer engagement rather than just react to issues.

2. Is this a fully remote position?
Yes, this is a 100% remote job, allowing you to work from anywhere in the world.

3. What AI tools will I be using in this role?
You will work with advanced AI platforms like ChatGPT, Claude, and Bard to analyze customer behavior and improve satisfaction.

4. Does this role involve sales?
No, your focus will be on customer success and retention rather than cold calling or lead generation.

5. How do I apply for this job?
Click the “Apply Now” button on our website to submit your application and join our innovative AI-powered team!