Job Title: German-Speaking Customer Support Engineer (Remote)

Company: Crossover Location: New York City, USA (Fully Remote – Open to Any Country) Salary: $60,000 USD/year ($30/hour, 40 hrs/week) Role Type: Full-Time, Long-Term Company: Trilogy

Job Overview

Are you fluent in German and passionate about solving complex technical issues? Do you thrive in a fast-paced environment where AI-powered technology enhances customer support? If so, this remote German-Speaking Customer Support Engineer role at Trilogy is the perfect opportunity for you.

Most customer support teams struggle with inefficiencies and repetitive tasks, leading to slow resolutions and customer dissatisfaction. At Trilogy, we take a revolutionary AI-first approach to customer support. Our AI-driven chatbot resolves basic inquiries, leaving our expert engineers to tackle the most challenging technical issues.

As a Customer Support Engineer, you will handle high-priority support tickets requiring deep technical expertise. You’ll work in a dynamic, AI-augmented environment, learning from a diverse portfolio of enterprise software products. If you’re a self-starter who enjoys problem-solving and continuously improving AI systems, this role offers unparalleled career growth and learning opportunities.

Key Responsibilities

✅ AI-Augmented Customer Resolutions – Analyze complex tickets escalated by AI systems, apply expert troubleshooting, and enhance AI capabilities by improving its learning models.

✅ Technical Troubleshooting – Identify root causes, debug issues, and resolve technical queries across various software applications.

✅ Continuous Learning & Optimization – Develop expertise in multiple enterprise software products and contribute to refining AI-powered support solutions.

✅ Customer Success Enhancement – Work closely with customers, ensuring satisfaction by providing effective and timely resolutions.

What You Will NOT Be Doing

❌ Basic troubleshooting – AI handles the routine queries; your focus will be on high-level technical challenges.

❌ Slow onboarding – You will be expected to master multiple products within your first month.

❌ Repetitive support tasks – This role is designed for professionals who enjoy solving new challenges daily.

Required Qualifications & Experience

✔ Fluency in German – Strong written and verbal communication skills are essential.

✔ 2+ years in technical customer support or engineering – Experience in troubleshooting software-related issues.

✔ Experience with AI tools – Familiarity with AI-driven platforms like ChatGPT, Perplexity, or similar is a plus.

✔ Strong problem-solving skills – Ability to work independently and find innovative solutions.

✔ Adaptability & Quick Learning – Comfortable working with multiple enterprise software products.

Why Join Trilogy?

🌍 Fully Remote – Work from anywhere in the world with a flexible schedule.

🚀 AI-Driven Innovation – Be at the forefront of AI-powered customer support.

📈 Career Growth – Work on complex challenges and continuously expand your technical expertise.

💰 Competitive Salary – Earn $60,000 per year ($30/hour, 40 hours per week).

FAQs (Frequently Asked Questions)

❓ Is this a full-time remote job? ✔ Yes! This is a fully remote, full-time position open to candidates worldwide.

❓ What is the salary for this role? ✔ The salary is $60,000 per year ($30/hour, 40 hours per week).

❓ Do I need previous experience in AI support? ✔ While experience with AI tools is a plus, we prioritize candidates with strong problem-solving skills and technical support backgrounds.

❓ What language proficiency is required? ✔ You must be fluent in German (both written and spoken) to be eligible for this role.

❓ What makes this role different from traditional customer support jobs? ✔ This role is AI-enhanced, meaning that basic inquiries are resolved by AI, and you will focus on advanced technical troubleshooting and optimizing AI capabilities.