Customer Success Associate (Part-Time)
Join Sendoso as a Customer Success Associate in New York City and play a vital role in building strong customer relationships while ensuring they achieve success with our solutions. This part-time position is ideal for a dynamic individual with a customer-first mindset and a passion for problem-solving. You will support our customers, ensuring seamless onboarding and continued success.

Responsibilities

• Act as the primary point of contact for customer inquiries, providing timely and effective solutions.
• Assist in onboarding new customers to ensure they understand and utilize the platform effectively.
• Proactively monitor customer accounts to identify and address challenges.
• Collaborate with cross-functional teams to resolve issues and improve customer experience.
• Educate customers about platform features and updates to drive product adoption.
• Collect feedback to help improve product features and the overall user experience.
• Maintain accurate and detailed records of customer interactions and updates.

Requirements

• 1-2 years of experience in customer success, account management, or a similar customer-facing role.
• Solid correspondence and relational abilities, with the capacity to assemble compatibility with clients.
• Proficiency in CRM tools (e.g., Salesforce, HubSpot) and other customer support platforms.
• Ability to handle customer concerns calmly and professionally.
• Strong organizational skills and attention to detail.
• Passion for delivering outstanding customer experiences and solving problems.
• A cooperative person with a proactive mentality and eagerness to learn.

Skills & Experience

• Experience in SaaS or tech ventures is an or more.
• Capacity to perform various tasks and focus on work in a quick moving climate.
• Familiarity with remote communication tools like Slack or Zoom.
• Analytical mindset to interpret customer data and suggest improvements.
• Excellent problem-solving skills and ability to think creatively to address challenges.